Ahmed AlOtaibi
I am a Technical Specialist
with extensive experience in troubleshooting devices within the Apple ecosystem
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I’ve worked with a number of clients across several industries, and all that experience informs how I work today. I’m skilled not only in the technical side of my job, but also in the soft skills required to shepherd a team through a big project.
Working with me means working with someone always on the lookout for innovative solutions to old problems.
Work experience
Technical Specialist
Nov. 2021 - Present
Assisted customers with technical support in-store by troubleshooting software and hardware issues with mobile devices at a consistent pace.
Led customer interactions with empathy, technical expertise, and correct solutions.
Delivered most sessions three for three consecutive quarters while consistently delivering excellent customer service.
Kept up to date with new information, processes, and changes within company systems daily.
Training In-Store Experience
Feb. 2023 - Aug. 2023
Successfully managed ongoing training priorities and development opportunities, collaborating with the leadership team for innovative solutions for 150+ employees.
Led onboarding initiatives in a dynamic retail environment, cultivating a continuous learning mindset among new hires and providing technical training for troubleshooting and customer interactions.
Effectively motivated team members to participate in training activities by facilitating group training.
Actively facilitated morning meetings to align the team on training priorities while balancing training schedules with customer priorities.
Sales Specialist
May 2021 - Nov. 2021
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Apple Inc.
May 2021 - Present
Pet Food Express
Nov. 2021 - Present
Sales Consultant
Anticipated needs of the customer and pet by making recommendations on food, toys, grooming supplies, and treats.
Operate cash register in an efficient manner and restock shelves and maintain a clean storefront.
Fulfill online orders, consistently monitor inventory levels, and participate in continuous educational programs to enhance product knowledge.
Saudi Arabian Fertilizer Company (SAFCO)
April 2012 - April 2014
Field Operator
Worked on all units of the world's largest single train dual pressure ammonia plant (3300 MT/day), also worked independently in different sections of ammonia plant such as sulfur removal, reformers, shift converts, steam generators, deaerators, stripers absorbers, boiler feed water system, compressors, steam and gas turbines, reactors, furnaces, hydrogen and ammonia recovery, fuel gas system, etc.
Participated in different activities in startup, shutdown, turnarounds and abnormal situations.